Bridge the gap to video-first unified business communications
with one easy-to-use solution
Cloud Phone system
Zoom Phone supports traditional business phone system features delivered with a streamlined user experience to modernize employee and customer interactions
Centralized management
Quickly provision and manage users and intelligently monitor business interactions with an easy-to-use centralized administration portal
Secure and reliable
The globally distributed Zoom cloud platform delivers secure HD Voice with enterprise-class reliability and quality of service to ensure every call is perfect
A Leader in Gartner Magic Quadrant
The world's leading telephone system (Ranked by Gartner) Emphasizes Leadership with Rapid Growth Rates 2 million customers with in 2 years switched from traditional PBX system to Zoom Phone
Simple and intuitive
One unified app for phone, video, meetings, and chat
Seamlessly make and receive phone calls, share content, participate in video meetings, and send chat messages from Zoom desktop and mobile apps
Easily elevate phone calls to a Zoom Meeting without requiring participants to hang up and dial-in to a separate conference bridge
Native apps for Windows, MacOS, iOS, and Android are designed for ease of use while maximizing voice and video quality of service
Enterprise cloud phone system capabilities
Intelligent Call Routing & Auto Attendants
Never miss a call. With intelligent personal and system call routing capabilities calls are quickly and efficiently connected.
Out-of-the-box Integrations
Improve employee productivity with native integrations to Salesforce.com, Microsoft Office 365, and Google G-Suite
Bring Your Own Carrier
Keep your current PSTN service provider to power the Zoom Phone cloud PBX service in virtually any country.
Voicemail & Call Recording
Easily listen to or read your transcribed voicemails or listen to recorded phone calls from any PC, deskphone, or mobile device.
Secure HD Audio
Enable your employees to communicate with secure high definition voice conversations
Interoperability with Standards-based Endpoints
Preserve the traditional deskphone experience with support for VoIP devices from Polycom and Yealink
Seamlessly elevate a Zoom
Phone call to a Zoom Meeting
Users can quickly transition a Zoom Phone call to a Zoom Meeting
with a single touch of a button.
Bring the full power of Zoom Meeting content sharing, video, and chat to a Zoom Phone call
Eliminate the need for participants to end the current call to only dial-in to a separate conference bridge
Significantly reduce the time required to start a Meeting or Conference call
Accelerate your migration to the
cloud with Bring Your Own Carrier
With Zoom’s Bring Your Own Carrier (BYOC) capabilities, enterprise customers
can keep their current PSTN service provider to power the Zoom Phone cloud
PBX service.
Keep your existing calling plans & rates
Avoid paying early termination fees when upgrading to a modern communications platform
Easy Migration
Power-up Zoom Phone without porting numbers and canceling your current service
Global Reach
Consolidate your phone system management and enable Zoom Phone service in virtually any country
Dashboards to monitor the
quality and health of Zoom
Phone calls
Zoom Phone quality monitoring dashboards and call detail reporting
give administrators the power to proactively monitor and troubleshoot
call quality issues.
Quickly visualize and evaluate the health of Zoom Phone performance to stay on top of potential network-related quality issues
Identify and isolate potential network issues with native reporting of VoIP codec bit rates, packet loss, jitter, and network latency
IT administrators can track the performance of all calls traversing the network with automatically assigned Mean Opinion Scores (MOS)
Unlocking the power of video-first unified communications
When leading enterprises trust Zoom to deliver their cloud phone solution—there’s no compromise when it comes reliability, usability,
and security.
Zoom Phone Features
All of the basic and advanced features you need
Calling Features
Zoom Mobile App
A single unified mobile application for video, phone, meetings, and chat for Apple iOS and Google Android devices
Zoom Desktop App
A simple to use and completely integrated unified desktop app for Apple MacOS and Microsoft Windows
Call Transfer
Supervised and blind transfer capabilities ensure you can easily route calls to the right person anytime, anywhere
Call Forwarding
Manage personal call handling rules to redirect calls to internal users and external phone numbers
Voicemail
Voicemail transcription and notification allows you to easily manage voice messages from any device
Call Recording
On-demand recording and playback allows you to easily archive and retrieve phone conversations
Salesforce Integration
Native Salesforce.com integration improves productivity with click-to-dial, screen pops, and automated call activity logging
Call Blocking
End users can manage personal call blacks lists to automatically block unwanted calls
Call Delegation
Assign administrative assistants the privilege to make and receive calls on behalf of executives
Call Hold
Easily place and retrieve calls on-hold from Zoom apps and supported deskphones
Call Conferencing
3-way adhoc conference calling allows users to quickly add a third caller to an in-progress phone call
Elevate to Meeting
Seamlessly elevate a phone call to a full feature Zoom Meeting without requiring participants to manually join
Zoom Phone Administration
Provision, manage, and monitor your cloud phone system from anywhere through Zoom’s powerful admistrator portal
Calling Plans
Mix and match unlimited and metered calling plans as needed
Bring Your Own Carrier
Power the Zoom Phone cloud PBX service by redirecting existing voice circuits/trunks to the Zoom Phone cloud
Phone Number Porting
Procure new and/or migrate phone numbers from your existing service provider
Device Management
Assign, provision, and manage standard deskphone devices from the Zoom Admin portal
Global Call Routing
Setup and manage business hours, after hours, and follow-the-sun call routing
Auto Attendants
Define unlimited multi-level auto attendants to efficiently route calls to queues, extensions, and voicemail
Call Queues
Powerful queuing capabilities with the ability to define automatic call distribution and queue overflow rules
Contact Center Integration
Out-of-the-box integration to popular Contact Center as a Service solutions from Five9 and Twilio Flex
Music on Hold
Customize the listening experience for your callers patiently waiting on-hold
Call Logs
Track your inbound and outbound calls. View caller name, number, and call duration with timestamps
Quality Dashboards
Monitor, troubleshoot, and diagnose Zoom Phone call quality and network issues
Emergency Calling
Set enhanced emergency calling location addresses and define optional emergency call intercept and redirect rules